FAQ — Frequently Asked Questions
1. Are the licenses and software keys sold on this site official?
Yes, absolutely. All our software licenses (Windows 11, Office, etc.) and game keys are 100% authentic, legal, and permanent. We exclusively provide individual Retail or OEM keys, which guarantees a definitive and lifetime activation on your hardware. We strictly ban temporary or volume (MAK) keys.
2. What payment methods do you accept?
We accept direct credit card payments as well as popular digital banking options such as PayPal and Revolut through our secure payment gateways (including Paygate.to), ensuring 100% verified funds and perfectly clean transactions. For forward-thinking users, we also integrate native Web3 (Non-Custodial) payments: you can seamlessly complete your purchase by connecting your Web3 Wallet in just one click.
3. Do I need to complete an identity verification (KYC) to buy?
No, absolutely no KYC is required. We deeply respect our customers’ privacy. You can explore our catalog and place your orders completely anonymously, without ever having to submit identity documents or personal verification.
4. How does order delivery work?
To ensure absolute security and total protection of our digital stock, all deliveries are processed manually by our team. As soon as your payment is confirmed on the blockchain or via credit card, we prepare your order on demand. You will receive your activation codes or access details directly by email within a guaranteed 1 to 12 hours timeframe.
5. How can I be sure my payment is secure?
Our website uses a latest-generation SSL encryption protocol (HTTPS) and a clean white design, entirely free of heavy scripts or clunky widgets that could compromise your data. Furthermore, if you pay with cryptocurrency, the transaction happens directly from wallet to wallet via smart contracts, without any centralized intermediary to intercept your funds.
6. Do you offer the latest, trending Artificial Intelligence tools?
Yes! We closely follow technological innovation. Our catalog includes the latest additions to the AI market (subscriptions and access for ChatGPT Plus, Claude Pro, Grok, etc.) to bring the power of avant-garde artificial intelligence to everyone, at the best price on the web.
7. What does your Gift Cards catalog include?
We offer a wide selection of highly sought-after, high-value gift cards, including PayPal, prepaid Visa cards, Revolut, and Rewarble, alongside classics like Amazon, Google Play, and Steam. It is the perfect solution to reload your accounts or shop online securely.
8. Do the game keys and software work worldwide?
The vast majority of our products (such as our Xbox keys and Microsoft licenses) are tested to work globely (Region Free), with no geographical restrictions at the time of activation. If a specific product requires a particular method, clear and detailed instructions are provided directly in the product description.
9. Can I get a refund if my key does not work?
Customer satisfaction is our absolute priority. Our legal terms, general conditions, and Refund Policy are clear and transparent. If a key presents a genuine technical defect verified by our support, we will immediately proceed with a replacement or a refund according to our terms of use.
10. How can I contact customer support if I have a question?
We are here to assist you. You can reach us at any time through our official Contact page or via our About Us section, both accessible directly from our site’s header. Our team will be more than happy to answer your technical questions or guide you through your software activation.