1. Finality of Digital Sales
- Due to the essential nature of digital goods (software keys, games, gift cards, and subscriptions), all sales on SoftHive are considered final once the digital product key, code, or download link has been generated, displayed, or delivered.
- Because digital items cannot be physically returned, inspected, or verified as unused once exposed, SoftHive generally operates under a strict no-refund policy.
2. Exceptional Conditions for Refunds
SoftHive will evaluate and process a refund or replacement strictly under the following circumstances:
- Non-Delivery: The payment was successfully processed, but the system failed to deliver the digital code or link to your account dashboard.
- Defective Product Code: The digital key or activation code was proven to be invalid, expired, or already redeemed prior to the exact time of purchase on SoftHive.
3. Non-Refundable Situations
Refunds, store credits, or exchanges will not be granted under any circumstances for:
- Accidental Purchases: Buying the wrong game title, selecting the wrong platform, or purchasing the incorrect regional version.
- System Incompatibility: The software or game fails to run because your computer hardware or operating system does not meet the developer’s minimum system requirements.
- Change of Mind: Deciding you no longer want or need the product after the digital key has been revealed or accessed.
4. Dispute Resolution Process
- Customers must initiate a support claim through the official contact channels on SoftHive within the designated timeframe specified on the platform.
- Claims for defective codes must include unedited, full-screen screenshots showing the error message and the platform account details.
- SoftHive will investigate the validity of the key with its authorized distributors. This internal review process may take several business days.